Customer Success Mentoring

"Customer Success professionals are not born. They are made."

Customer Success Mentoring is where we collaborate on increasing your effectiveness and performance in one of a number of areas.

I have extensive experience in Customer Success and the underlying skills needed to be successful and I would welcome the opportunity to mentor & coach you around every aspect of the Customer Success function within the SaaS industry.

The most common requests are to help Customer Success Managers with:

  • What to do in the first 30-60-90 days as a CSM?

  • What is a Customer success lifecycle journey and how can I use it to be better than everyone else?

  • What do companies look for in a customer success manager?

  • Can you help me with the xxxxx customer problem….

  • How can I improve the onboarding of clients

  • What strategies should I use to increase my upsell and cross-sell revenue

  • Why and how to do QBRs (Quarterly Business Reviews)

  • What are the Renewals processes and how do I reduce churn?

  • What is customer segmentation all about and how do I do it?

  • Can you help me build a playbook to deliver XYZ to a customer

  • Can you help me with my Customer Success Manager Career plan?

If any of the above sounds like you please click the button to learn more.

  • “Chris is professional, polite, and kind. He takes you through every single step of your task to make sure that you get all of the needed information. He goes above and beyond.”

    Ruba K, New Customer Success Manager

    London, UK

  • Great service from Chris, communication was great, we had a call before hand which gave me the confidence that he was the right person for the job. Would definitely recommend!

    John M, EMEA Customer Success Manager

    London, UK

  • Amazing! Great communication, service is always exceeding my expectations. Professional and would recommend his services .

    Mel M, Sales Executive

    SC, USA

  • Chris is exceptional to work with. I would not hesitate to work with Chris again. World-class talent.

    Gordon E., Founder

    NYC, USA

  • Amazing! Great communication, service is always exceeding my expectations. Professional and would recommend his services .

    Akoush H. Customer Success Specialist

    London, UK

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Thanks for swinging by. You might not be ready to jump into mentoring but you are keen to get some content relating to Customer Success. Please sign-up for our newsletter, thank you!