Customer Success Interview
What is the offer?
I provide a service to customer success managers to help them prepare for the intense interview process.
Typically, a software company like Linkedin, NewRelic, UiPath, and Workato will have a minimum of 5 interviews with one of the interviews being a panel. Some vendors have upwards of 10+ interviews, it does seem crazy but it’s true.
A panel is where more than one person is part of the interview process and often this includes delivering a presentation. Usually, the Customer Sucess Director, an existing customer success manager and the VP of Customer Success will attend the panel interview.
These panel interviews can take many different types of formats e.g.
Present a customer you have worked with in no more than 7 slides
Answer questions from a scenario supplied by the company
Present a client QBR
30 / 60 /90-day plan
and many others!
I have had the pleasure of coaching and mentoring customer success managers through this process for a number of different organizations NewRelic, Linkedin, Smarsh, NICE, Miro, Workato, etc
As a Customer Success leader, I have also designed, executed, and hired customer success managers while working at UiPath.
I am uniquely qualified to help you land your next Customer Success manager job.
The Process
We start with a free 30-minute discussion to define what help you need. I will work out how much time this will take e.g. contact time with you and prep time for me. Typically this is a total of 2 - 8 hours depending upon the type of help needed.
At this point, you purchase the service. The price is based on the time needed and any assets we need.
I will set up a Miro board and give you access to all the features you need. We will use this board to capture all our discussions.
Using my online calendar we will schedule the sessions needed so we can complete the work. You can book these in advance.
Everything is captured in Miro and you will have access to the board for one month. If you need it longer than this please let me know.
It’s a highly collaborative process. I guarantee that you will learn some new ideas and I will absolutely help you to improve your content and your delivery.
All the clients I have worked with are intelligent and very capable professional people. Their only gap is between their confidence is incorrectly set lower than their capabilities. My role is to help clients close that gap.